Exchange and Return Instruction 

The customers purchase mismatched products in Vixfurniture. Although you feel unhappy, you do not know how to return or exchange the products. To help the customers understand our exchange or return policy, we have detailed guidance in this article. Please take a look. 

1. Applied conditions

Exchange, return and refund policy is one crucial part of Vixfurniture’s service conditions. We allow customers to change or return the product within seven days (from the day of receipt) to protect the customers’ benefits. 

Vixfurniture applies the return and refund policy to all the customers who purchase our products, including buying directly, ordering on online platforms and door-to-door delivery. Accordingly, all exchanged and returned products have to be in the eligible category and within the allowed time required by Vixfuniture’s term of service.  

2. Exchange and return terms

Vixfurniture allows the customer to exchange and return according to these below cases:

– The products are not matched with orders such as miscode, incorrect color, wrong size…

– The products are damaged by the production unit and shipping service. 

– The real products are different from samples that are posted by Vixfuniture. 

– The products are returnable within the allowed exchange and return period.

We reject to apply exchange and return policy according to the following cases: 

– The customers change their mind and do not want to purchase our products. The customers are required to pay all delivery fee in case they want to return products.

– The products are damaged by the customers’ mistake. 

– The products are in the non-returnable category (the customer can use a warranty policy in this case)

3. Product’s situation

The customer need to ensure the return products are undamaged.  The customers need to provide the necessary information such as invoices, warranty certificates when our staff receives goods to avoid the products are damaged by customers’ mistakes or lacking of documents to check information. We encourage the customers to take photos, videos of products’ status to have evidence during the return and refund processing.  

4. Exchange and Return fee

The customers are not required to pay any fee if the products are applied to the eligible policy unless the first shipping fee. We will pay all shipping costs during exchange and return processing.

5. Refund policy

In case the customers want to return the product and refund money, we will refund the customers’ expenses including products’ expense and shipping fee after completing the related procedures. The refund method is same with the customers’ payment method. 

We apologize for any inconvenience caused. Vixfurniture commits to meet and handle all issues quickly to protect best cutormers’ benefits. Thank you for trusting and choosing Vixfurniture.