PAYMENT POLICY

Customers make the payment as follows:

  1. Ho Chi Minh City area
  • For orders under VND20,000,000: 100% payment upon orders confirmation.
  • For orders from VND20,000,000 to VND50,000,000:
    • Deposit: 50% of order value within 12 hours of placing an order.
    • Pay the balance right after receiving the goods.
  • Orders of over 50,000,000VND: payment according to VixFurniture regulations (sales staff will notify customers specifically when they receive the order).
  1. Other regions across the country (except mountainous and island regions)
  • For orders under VND20,000,000: payment of 100% of the order value within 12 hours after placing an order.
  • For orders from over 20,000,000VND to 50,000,000VND:
    • Deposit: 50% of order value within 12 hours after placing an order.
    • Pay the balance right after receiving the goods
  • Orders over VND50,000,000: payment according to VixFurniture regulations (sales staff will notify customers specifically when they receive the order).

Payments:

  • Pay directly in cash at the VixFurniture Showroom or pay to the delivery staff appointed by VixFurniture .
  • Bank transfer payment via account information provided by VixFurniture .

Bank transfer payment:

  • Account number: 633 66 1688
  • Account holder: DVHGROUP INVESTMENT CO., LTD
  • Bank: ACB – Truong Chinh Branch

OTHER CONDITIONS

  • The orders are transported to the customers’ hands and used by VixFurniture to transport the carriers (Viettel Post, Lalamove, third party carriers …) Customers please check the goods before signing take. When checking the goods, the Customer may refuse to accept the goods if the goods are broken due to the transportation process or the Customer contact the Customer Care department for specific advice.
  • In case VixFurniture has shipped the goods to the place specified by the Customer on the order, if the Customer changes the place of delivery for any reason, the Customer must bear the shipping costs for the change of delivery place. Goods from the old delivery point to the new one according to Lalamove’s tariff (no promotion is applied)

In case the customer changes the time to receive the goods, the customer must notify the sales staff at least 24 hours in advance to customers in HCMC and neighboring provinces, at least 48 hours in advance for customers in other areas.

  • In case VixFurniture has transported goods to the place of delivery but cannot contact the customer, we will leave a notification message and charge the delivery fee if after 2 unsuccessful deliveries.
  • Delivery policy can be changed accordingly depending on order status, force majeure (weather, natural disasters, traffic conditions, no-road time, holidays, New Year, special impact events to delivery …) At that time, VixFurniture will announce specific delivery policy to customers.